Why am I unable to withdraw my winnings or balance?
Before requesting a withdrawal, you should make sure that your funds are not subject to bonuses previously activated or locked to any wagering requirements. You can check if you have currently any active bonus in your account and how much you have still left to wager under “My Bonuses”, once logged in.
If this is not the case, please check if you are requesting your withdrawal to the same method you previously deposited with. Whenever your deposit allows withdrawals to the same method, we will require you to do so, due to anti-money laundering regulations.
Also, remember that every deposit needs to be wagered in full at least one time.
If you still cannot proceed with your withdrawal after these checks, please contact our customer support for further help.