Know Your Customer (KYC)
In order to verify your account please send us a photocopy or scan of one document from each of the categories listed below:
One Photo ID from the following list:
• Driving Licence
• National Identification Card (photographic)
One of the following:
• Utility Bill (less than 6 months old)
• Copy of Bank Statement – (less than 6 months old)
When using a credit card, a photo of both sides of your card is required, with the middle digits on the front covered (exposing only the first 6 and last 4 digits), and the security code at the back cover.
If you were unable to upload your document to our secure online documents portal, you can send a scan in JPG/JPEG, PNG or PDF file formats to [email protected] (maximum size of 5MB). Please include your username in the subject of your e-mail.
Verification must be completed prior to being able to make a withdrawal.